Patient Advocate

Serves as a representative and friend to patients, their families and visitors; clarifies perceptions while focusing on underlying issues, needs and interests of the patient and family. The objective of this program is to enhance and increase the frequency of patient contacts to improve the patients experience and satisfaction as well as help with the early identification and resolution of patient conflict. A mature, service oriented individual with the ability to convey a positive image is necessary. Volunteers must be able to communicate clearly and compassionately with patients, families, and staff. Should be able to take initiative and make quick decisions in an emergency situation. High degree of personal responsibility and able to solve practical problems and work without constant supervision