Needs From: Volunteer Center of Cedar Valley

Purpose

Bring a team to pick up and deliver donated furniture items to clients in the community

 

Responsibilities

Complete orientation and agree to follow volunteer policies pertaining to the area of community service being provided Load and unload mattresses from donor’s homes & our warehouse and deliver them to client’s homes Communicate gratitude to all donors Listen and pray with clients during the drop off appointments, if appropriate Communicate with the Connection Center Coordinator regarding the status of your volunteer experience after service completed Collect client signature on Love INC release forms and return office copy to Love INC Communicate extended times you are unavailable to serve in your volunteer role to the Programming Manager Maintain client confidentiality Maintain a positive attitude with staff, volunteers and clients

 

Qualifications

Be available to volunteer at least one day bi-monthly; average 3 hours of service per deployment Ability to to follow directions or navigate our service area using a personal GPS Ability to lift and maneuver heavy or awkward objects Ability to remain calm under pressure Ability to problem solve Empathetic, non-judgmental attitude Good communication skills Ability to work as part of a team, and a willingness to accept instructions from a team leader

 

Purpose

Engage clients over the phone in a conversation to discuss client needs, set appointments at partner churches, and offer encouragement.

 

Responsibilities

Complete intake training and attend on-going Clearinghouse training opportunities Check client’s eligibility for services Return intake calls from the queue in the correct chronological order Gather and record vital information regarding client’s needs and life circumstances.  Attempt to determine root causes for client’s struggles.  Clearly summarize client’s needs on the Intake Form, fill out or update the Household Permanent Record Form, and complete appropriate appointment forms.  Verify all information relevant to meeting the client need (for example, doctor’s appointment for a gas card) If we are unable to meet a need, refer clients to other appropriate agencies or services Review information gathered during the intake and confirm that the time and dates of appointments match what is listed on the Google Appointment sheet. Maintain client confidentiality Pray with clients over the phone Maintain a professional attitude with staff and other volunteers Communicate planned absences with Clearinghouse Coordinator Keep volunteer time record on the scheduling calendar

 

Qualifications

Personal relationship with Jesus Christ and agreement with the Apostles’ Creed. Demonstrate ability to listen compassionately to callers and offer emotional support while refraining from offering advice.  Discernment and a non-judgmental attitude is essential Ability to treat every client and volunteer with dignity and without discrimination Excellent telephone and communication skills Ability to fill out forms accurately and completely Ability to work independently and cooperatively Reliable and dependable

Purpose

Answer the telephone, greet volunteers and perform clerical duties as assigned

 

Responsibilities

Answer incoming calls with a friendly demeanor and record requests for assistance and contact information on Reception Slip Maintain a positive attitude with staff, volunteers and clients Screen clients to determine in they are in our service area and if we can meet their needs Briefly explain our intake process Refer clients to appropriate agencies and organizations if the service requested is not provided by Love INC Screen donation requests and collect contact information from donors Greet visitors and direct connect them with the appropriate staff members Accept package deliveries Maintain a log of client calls Check voicemail messages Maintain client confidentiality   When needed, help with administrative and filing duties Keep volunteer time record Communicate planned absences with the Clearinghouse Coordinator

 

Qualifications

Personal relationship with Jesus Christ and agreement with the Apostles’ Creed Ability to treat every client and volunteer with dignity and without discrimination Friendly telephone and communication skills Ability to to stay calm under pressure and juggle answering multiple phone calls Ability to to listen compassionately while also keeping calls brief to keep the phone lines open Ability to write legibly Ability to work independently and cooperatively Reliable and dependable This position may work from home, if client has a trustworthy cell phone and internet access and is comfortable using Google Hangouts App to communicate with the coordinator

Purpose

Pick up goods from partner churches and deliver them to client’s homes on an every other week rotation

 

Responsibilities

Read training documents prior to starting deliveries and discuss responsibilities with Clearinghouse Coordinator Follow directions to partner churches to pick up goods from a variety of partner churches and deliver to client’s homes or jobs Load and unload pre-packed boxes of goods from your vehicle Communicate with the GAP Ministry volunteer which boxes you are picking up When appropriate, listen and pray with the clients Following the route, send a brief report of the success of the delivery route Maintain a positive attitude with staff, volunteers, and clients

 

Qualifications

Reliable vehicle Available to delivery at least bi-weekly, for approximately 2 hours per shift Willingness to follow volunteer policies Ability to follow directions or use a GPS to navigate Ability to lift boxes of up to 20lbs Ability to remain calm under pressure Comfortable interacting with partner churches and clients Empathetic, non-judgemental attitude Ability to work independently Maintain client confidentiality Reliable and dependable